5g problem

[seeeeen]

Is it just my or others galaxy m35 overheat in simple task and when it does it switches to 4g i was downloading a big file and it suddenly switch from 5g to 4g and my all data was gone. Can't even use this for downloading games .

[SahilNarang]

All Samsung phone has this issue with 5g

[AmitSingh90]

Same problem with Exynos 1380

[seeeeen]

Never buying samsung again

[Startech]

Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
If anyonce facing the line issue on device display, we would request to visit the service center and inspect your device with the technical team. They will provide with all the information in a better way after physically inspecting the device.
Please be informed that according to Samsung policies, charges for repair are applicable for out-of-warranty products. The technical team will ensure you receive original parts at a genuine cost, along with a service invoice.
You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

[seeeeen]

🤨

[Rahul_Radhakrishnan]

You're not alone — other Samsung Galaxy M35 users have also reported similar issues with:

1. Overheating during simple tasks (like downloading or using mobile data).


2. Automatic switching from 5G to 4G when the phone gets hot.


3. Interrupted downloads or mobile data resets when this happens.


Why This Happens:

Thermal management: When the phone gets too hot, it automatically disables or downgrades some features to cool down — like switching from 5G to 4G.

5G uses more power and generates more heat than 4G, especially during large downloads or when the signal is weak.

Software bugs or background apps can also cause unnecessary heating and data drops.


What You Can Do to Fix or Reduce It:

1. Keep the phone cool

Remove the phone case during heavy downloads.

Avoid using while charging.

Turn off Bluetooth, GPS, and background apps.


2. Optimize battery and performance settings

Go to Settings > Battery and Device Care > Battery > More battery settings

Enable "Enhanced processing" only when needed.

Use "Power saving mode" with background limits during idle time.


3. Force 5G connection (optional)

Go to Settings > Connections > Mobile networks > Network mode

Set it to 5G/LTE/3G/2G (auto connect) — but if overheating continues, switch back to LTE only temporarily.


4. Use Samsung’s Game Booster or Download Booster (if available)

These can help with large downloads, but check under Advanced features or Settings > Connections.


5. Update your phone

Make sure your software and apps are up to date, as Samsung regularly fixes performance bugs.


If the issue still persists even after updates and care, it's best to:

Visit a Samsung Service Center — there may be a hardware or sensor issue.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[seeeeen]

Already did didn't get proper response from them

[goodthings]

Complaint repeat again and again on same chanel. Thanks.