what's wrong ?

[karthikeyan15062002]

I'm using j7 nxt (2gb/16gb)
for the past few days I'm facing this issue
while I'm watching YouTube video's and playing music suddenly my phone sucks playing video's and music
what happened to my phone ?

[NekoPlays]

clear youtube data and try again maybe this will help

[karthikeyan15062002]

it is not only for YouTube, all the video's and music players stops playing

[NekoPlays]

oh then software problem

[sauravv]

i also face same issue but in that i have done a factory reset and now its working you may try but clearing data of youtube app

[sauravv]

Join whatsapp group https://chat.whatsapp.com/3pKCtTpNoJx7JFkscAL7mt

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[gokulappu]

i also face same issue