volte issue

[nikhil1100]

after updating my device i am not able to use volte feature which was available earlier... even i cant find volte facility in my settings...so i am unable to use jio calling feature which works on volte..
device: samsung j7(2016)
pls help!

[somil5711]

mine problem too

[anil1111]

mee too

[999]

1. insert JIO SIM in phone
2. restart phone in recovery mode
3. wipe cache 2 or 3 times
4. start phone in normal mode

[nikhil1100]

tried it! still issue isn't fixed

[Krishnakilli]

same problem

[Biswajit1]

yes same problem. plz help us Samsung.

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-

- Kindly check with other SIM card in your device.
- Open settings>>General management>>Reset>>Reset settings.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/