unsual sofrtware pop shows in my j7 nxt

[sumitsonkar]

 hi,

samsung member team i have been using j7 nxt device since 2018 it work properly few days before i get samsung member app i get all test and on pop unusual software update in the device i visited the service center and update the device btu same pop shows in m\samsung memebr app now i face the battery drainage issue i am unable to detect whats the problem also service center says update again software so whats the solution is for that i am very fade up with this message also network issue in device no work properly . i shared the screen shot also.

please help me out.

iam looking for hte propmt response.

here the message image.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to update the mobile. In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support