software program

[ashubithmara]

when i am go to settings of. my Samsung galaxy j7 prime for update software manually it show registrating device for some time after that it shows processing failed..

what is that problem i have faced for many times.... 

[Anonymus360]

Try resetting your phone

[ashubithmara]

many times

[Anonymus360]

Visit authorized service center

[ashubithmara]

you right

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ashubithmara]

this