Eks
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07-25-2018 09:49 PM in
Galaxy J
why samsung j7 prime provides slow internet speed while others handset provides faster speed with same sim card and same time & place
5 Comments

siddikking
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07-26-2018 12:03 AM in
Galaxy J
why

siddikking
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07-26-2018 12:11 AM in
Galaxy J
why samsung j7 prime provides slow internet speed while others handset provides faster speed with same sim card and same time & place

siddikking
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07-26-2018 12:11 AM in
Galaxy J
Why Why Why ???
admin_
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07-27-2018 03:18 PM in
Galaxy J
Thanks for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue of slow internet:
1) Check the network mode (from setting) & set the network mode according to internet speed requirement .If high internet speed require set the LTE/WCDMA/GSM (Auto connect) or LTE Only or WCDMA only. (LTE Network mode will depend on device 4g compatibility) mode.
2) Restart the device.
3) Check the APN setting(Setting-->More Network-->Mobile Network-->Access Points Names).If correct APN setting has selected kindly perform the "reset to default" APN(Setting-->More Network-->Mobile Network-->Access Points Names-->On Top right corner click on 3 dots)
4) If still there is internet speed problem in the device kindly check via other SIM card.
5) If still there is internet speed problem kindly create the data backup & reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1) Check the network mode (from setting) & set the network mode according to internet speed requirement .If high internet speed require set the LTE/WCDMA/GSM (Auto connect) or LTE Only or WCDMA only. (LTE Network mode will depend on device 4g compatibility) mode.
2) Restart the device.
3) Check the APN setting(Setting-->More Network-->Mobile Network-->Access Points Names).If correct APN setting has selected kindly perform the "reset to default" APN(Setting-->More Network-->Mobile Network-->Access Points Names-->On Top right corner click on 3 dots)
4) If still there is internet speed problem in the device kindly check via other SIM card.
5) If still there is internet speed problem kindly create the data backup & reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

siddikking
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12-19-2018 12:45 PM in
Galaxy J
I love my phone
