Thanks for being with Samsung and sharing your concern. We would like to inform you that kindly follow the given steps mentioned below for overcome issue: * Navigate to apps > Setting > Apps > Hit three dot at right side corner > Reset app preferences. * Run your device in safe mode. * Take data backup of your device and reset on the factory mode. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
