scanner problm

[Sharmarohit007]

after upgrade to oreo my Fingerprint scanner option was gone in Phone Setting? anyone know how to show it back?? 

[Raviijangra]

delete your fingerprint data and Rescan your finger.
this will help you

[Shiv9564]

Have you tried Factory data reset after or before Oreo update? It helps to run the phone smoothly.

[Tech4youbySid]

in case both the above processes are not working please visit service center.

[YRSS]

report it to Samsung

[admin_]

Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/