Original topic:

recovery of encrypted files

(Topic created on: 04-02-2018 02:32 AM)
188 Views
j706
Beginner Level 2
Options
Galaxy J
I have encrypted my memory card and unfortunately I had to reset my mobile without decrypting my memory card, how to get back the encrypted files in the memory card
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2 Comments
AbhijithSB
Active Level 9
Galaxy J
You cannot, that is the whole purpose of using encryption.
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admin_
Expert Level 5
Galaxy J
Thank you for reaching out to the Samsung community! We would like to inform you that as you have reset the device without decrypting the SD card the data cannot be recovered. The SD card can be decrypted with the same setting in which it is encrypted. After reset the device settings has been changed and hence the SD card cannot be decrypted.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/