Thank you for reaching out to the Samsung community! We would like to inform you that the error you are getting may be due to the sensor is block. Please ensure that the sensor is not covered with screen protector. If still issue persist, kindly follow the below steps:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Navigate to settings >> General management >> Reset >> Reset network settings.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
