Original topic:

need digital wellbeing updates in j7 pro

(Topic created on: 01-20-2020 04:27 PM)
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akki057
Active Level 7
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Galaxy J
Sometimes it shows time on screen 17 or 18 hour however i use phone mostly 6 or 7 hour ... fix the problem🙏🏼 
#Samsung Developer#India
2 Comments
Anonymous
Not applicable
Galaxy J
it already available in j7 pro
0 Likes
Samsung_Support4
Moderator
Moderator
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Galaxy J

Hi there,

 

Please perform the below mentioned steps to resolve the issue:

1) Perform reset setting (Setting> General Management> Reset>Reset setting).

2) Run the device in safe mode and check the issue.

3) Check the latest O/S update (Scroll down Notification panel >Settings >Software Update >Download updates manually).

For further assistance, register your concern in the Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members