Original topic:

mic problem in j7 max

(Topic created on: 08-13-2018 11:33 PM)
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avkr2194
Beginner Level 2
Options
Galaxy J
Guys,

I am facing this problem from past 3 months i.e, if i dail a contact r someone dails me, they are saying that they are hearing there voice along with my voice. I mean to say is that are hearing there voice twice.

Had anyone got same problem. did u get solution. please let me know how to rectify this problem
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2 Comments
admin_
Expert Level 5
Galaxy J
We do apologize for the inconvenience caused due to the voice call echo. We would like to inform you that this type of issue occurs due to the network also and suggest you kindly follow the below mention steps to overcome the Issue;

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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avkr2194
Beginner Level 2
Galaxy J
tried each n every solution by ur samsung service executive, plz try 2 fix this problem
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