Original topic:

messaging app problem

(Topic created on: 10-12-2018 07:23 PM)
355 Views
Ab2
Active Level 4
Options
Galaxy J
Having issues in my galaxy j6 2018 in messaging app after upgrading to September security update...
Its getting crashes every time i open it
Any suggestions how to fix it
6 Comments
Goutamv
Active Level 7
Galaxy J
ya me too
bashaa
Active Level 7
Galaxy J
yes same problem
SVR1
Active Level 3
Galaxy J
same problem in my note9
Jackie1982
Active Level 7
Galaxy J
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https://youtu.be/XHl831SriY4
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J6infinity1
Active Level 1
Galaxy J
me to massaging app problem...after last upgrade..
admin_
Expert Level 5
Galaxy J
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Apps >> Message >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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