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02-20-2020 06:25 PM in
Galaxy J- Mark as New
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02-20-2020 10:06 PM in
Galaxy J
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02-25-2020 04:53 PM in
Galaxy JHi there,
Please follow the below mentioned steps in order to resolve the issue:-
>Perform the reset settings of the device (setting>>general management>>reset>>reset setting).
> Run the device in safe mode and check the issue.
> Check the availability of software update.
> If issue still persists, create data backup and reset the device.
> If still issue not resolved, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
