lock and mask app fingerprint not working

[tejas77]

Suddenly on my j7 pro 2018 stop working lock and mask app fingerprint. I have lock some of my apps with fingerprint password. 

when I am going to open it my fingerprint password doesn't working. Fingerprint scanner is fine. Screen lock opened with fingerprint. 

Plz help to open it without loosing my data.

I am trying to uninstall s secure app but I can't. Because it's system app.

[Ehsank]

with fingerprints we also put pin or password used to unlock by pin or password

[tejas77]

l have set only fingerprint. is there any way to open this lock apps without loosing data?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve this issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[sabirkhangujjar]

nice

[sushil12345]

s secure app password has forgotten
plz help