Original topic:

j7 pro instant locking problem

(Topic created on: 01-07-2018 05:44 PM)
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emptyString
Active Level 1
Options
Galaxy J
Hey friends! i have an issue in my j7 pro.. its not getting instantly locked with password as i hit the power button. i have already turned on the instant lock feature in settings. is this common to everyone with j7 pro, or i am havibg a faulty machine.
6 Comments
Rohitz
Active Level 7
Galaxy J
Nope mine working fine till now..☺
emptyString
Active Level 1
Galaxy J
😣😭😭does it locks instantly when you press power button?
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Rohitz
Active Level 7
Galaxy J
yes sir..🙂
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Navas
Active Level 4
Galaxy J
If you are activated smart lock... Please deactivate it.. Then check
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emptyString
Active Level 1
Galaxy J
its not activated till now
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admin_
Expert Level 5
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences.
2) Run your device in Safe Mode to check the issue.
3) Keep updating the device if any available.
4) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
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