Thanks for being a part of Samsung community. We would like to inform you that if you have forgot the direction lock then it cannot be reset. If you are able to unlock the device with fingerprint then take the device data backup via smart switch, remove the account and factory reset the device. Else we suggest you to visit the Samsung authorized service center to unlock the device. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
