RaazNani
Beginner Level 2
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01-20-2018 10:33 PM in
Galaxy J
3 Comments
anki007
Active Level 5
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01-21-2018 08:01 AM in
Galaxy J
this happens is j7 prime as well
admin_
Expert Level 5
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01-21-2018 01:41 PM in
Galaxy J
Thanks for being with Samsung and sharing your concern. We would like to inform you that kindly follow the steps below to resolve the issue :-
1 Adjust the brightness of the device then check it (Setting-->Display-->Brightness)
2 "Disable the " Show Screen Updates" option in developer options or completely disable the Developer options."((Setting-->Developer options(If its available & highlighted)-->Show Screen Updates))
3 Check third party application if downloaded recently, Post which issue occurred. Then, check in Safe Mode.
4 If in Safe mode problem is still existing we advise you to create the Data back up & Factory Reset the device.
5 Periodic Software Update through FOTA , SMART SWITCH or Smart Tool is intended to resolve the issue as well.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1 Adjust the brightness of the device then check it (Setting-->Display-->Brightness)
2 "Disable the " Show Screen Updates" option in developer options or completely disable the Developer options."((Setting-->Developer options(If its available & highlighted)-->Show Screen Updates))
3 Check third party application if downloaded recently, Post which issue occurred. Then, check in Safe Mode.
4 If in Safe mode problem is still existing we advise you to create the Data back up & Factory Reset the device.
5 Periodic Software Update through FOTA , SMART SWITCH or Smart Tool is intended to resolve the issue as well.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
s01gautam
Active Level 6
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01-22-2018 12:46 PM in
Galaxy J
True friend invites you. Welcome! Enjoy True Balance with free point to recharge! http://share.tbal.io/v2/app?m=1&code=26MZ8DP7
