j7 max hang, stuck..... a lot no words to express

[pvrksunil]

today morning i had being seeing messages then suddenly my device got hang, freeze and no words to express cant even unlock my phone and it it self got to camera and taking photos then i tried restarting the device then it is normal and i cant enter pin in free way after unlocking home screen then after few seconds home screen wallpaper is changed to black screen and device it self locked and again opening camera it self and taking photos it does not respond to me i have done 5 to 6 times of restarting and power off the device no use after some time i put it for charging then later half an hour it became normal.

SAMSUNG ADMIN PLEASE TELL ME WHY I HAD GOT THIS ERROR MY 30% OF RAM WAS FREE THEN WHY I GOT THIS.

[Rajatbisoe]

because itis of mediatek as a bad processor for multitasking and gaming...

[Garrix]

same yahi bolne vala tha me...dont buy mediatek processor based phone

[Buntypatel]

same problem with my phone

[Androidplus applepro]

No bro its not the problem of mediatek processors many phones have mediatek processor even my 1gb ram phone has also a mediatek processor and my phone doesnt hangs even I do multitasking .so problem is in the hardware of samsung galaxy j 7 max and the software update also slows down the phone

[KaushikS]

We're delighted to see your excitement for the latest operating system. Samsung constantly works towards bringing-out the best updates incorporating the latest technology along with great features. As of now Oreo beta version is not available in Samsung devices. However, updates are released through FOTA in waves only, so we’re unable to determine when your device will receive an update. We will notify you any update in this regard via FOTA. Menu> Settings> Software Update> Download update automatically>> Enable it. We appreciate your loyalty, thanks for sharing your concerns with the Community!

[admin_]

Thank you for your query. We would like to inform you that smart phone can be hanging, freeze , lagging and slow with many reasons like install any third party application (e.g. Antivirus, Call recorder, clean master, battery booster, battery saver etc.). It can be harm full for any smart phone. Samsung never recommended any third party application. It is harmful for device. So we would suggest to you kindly uninstall mentioned above application.
Kindly checks by following below mentioned steps for overcome the issue of Hanging:
1) Utilization of maximum storage from internal memory, may hang your device. For that we recommend you to delete some of the downloaded data from your phone for better performance as internal space should be 20% free OR’ transfer data to SD Card via My Files.
(Phone Application>>My Files>>Select Multimedia Data>>Press More>>Click Move>>Select Location of SD Card>>Click Move Here).
2) Menu> smart manger>clear ram.
3) Stop running application (Setting >>Application Manager>>Running>>Stop All Downloaded Application When Not Using).
4) Check all the applications are closed by using the Task Manager option.
5) Scan SD card and then check.
6) Software update handset (Setting>>Software Update>>Download update automatically>> update using 3G/4G or Wi-Fi connectivity.
7) Go to setting>General>Application Manager>All>Tap on 3 dots (right top) ‘Reset app preference’.

If still issue persists, we request you to operate the device in ‘Safe mode’ as steps are mentioned below:
1. You need to restart your handset by pressing power key.
2. Then, when Samsung logo appears on the screen long press volume down key and keeps pressing it.
3. You will see a safe mode label at bottom left side, when your handset will be entered into safe mode.
4. To exist safe mode kindly restarts your device.

[hiteshdabhi]

fingur print also bad

[hiteshdabhi]

front camara not work a perfect

[YogeshSopanMurkute]

my hanging problems and switch off