j5 prime sd card not inserted problem

[MOHAMED_ASHAR]

Hi my j5 prime mobile i insert sd card but mobile show not inserted👇👇👇

Please fix

[Jayesh1113]

how did you get that cloud option in my files. My phone j7 2016 didnt have that option.

[anujraja]

asharrider app kon sa theme use karte ho?

[MOHAMED_ASHAR]

blueberry pie

[admin_]

Thanks for being a part of Samsung community. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Check with other SD card.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[zesstar]

did your problem solved?i have the same issue.did your phone give any notification error?and does it work in computer?

[MOHAMED_ASHAR]

My sd card problem