same my j5 2016 phone auto reboot issues happen after setrings reset/erase phone memory/ full reset in all apps having internet access... when i using internet phone get restarted and logo shows 3 to 6 times and then only get restarted... very iritating...
i just simply remove battery and swithch on... and then all ruuning apps are minimized and working normal..but daily 3 to 4 times this issues happen
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences. 2) Check the issue in Safe Mode. 3) Keep updating the device via FOTA or Smart Switch. 4) Take full data backup and reset the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
