Original topic:

internet is not working properly after the latest software update of j5 prime

(Topic created on: 05-01-2018 08:36 AM)
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vipul11
Beginner Level 2
Options
Galaxy J
hi
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5 Comments
Anonymous
Not applicable
Galaxy J
soft reset
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vipul11
Beginner Level 2
Galaxy J
how?
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Anonymous
Not applicable
Galaxy J
go factory rest from there you will see soft reset or search it
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gurjarboy
Active Level 2
Galaxy J
kuch nhi hoga isse ... ye updare se hua h .. ab to nya update ka wait kro agar ho jaye to
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admin_
Expert Level 5
Galaxy J
Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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