hazy front camera

[Arup]

j7 pro has a good front camera. But selfie gets hazy for a very little shake . Its not possible to keep it 100% steady by 1 hand.
no other brand has this issue.
come on samsung plz fix it .

& one mire thing. why don't u add eis on back camera???? it's too much unstable.

u have provided such a good camera phone but due to absence of these type of very common features we r unable to capture good photos.

please samsung fix these issues.

samples has been attached herewith.

[pvrksunil]

dont expect eis and ois from samsung to provide in j series

[Arup]

here they can't provide OIS. But atleast EIS can be expected as it's not a very low budget mobile .

[pvrksunil]

u see some of above j series phones dont have the eis in them then how can samsung provide eis to us we are wasting our time for asking them they dont listen to us and a machine bot replying for it

[Arup]

I recently bought 'redmi note 5' ,far better mobile. 11k mobile is better from every angle.
So I decided not to waste money again.
From a 20k mobile we can expect atleast good processor & camera.

samsung has become unbearable to me.

[Sachin211193]

same issue with me also.

[admin_]

We apologize for the camera quality issue facing in the device. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity).
- Reset the Camera (From the Camera Setting).
- Software update via FOTA, Kies or SMART Tool.
Regarding EIS we have taken your feedback and any update in this regards will be conveyed to you via various means of communication.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[VineethKoshyJohn]

The Front camera of J7 pro always take out of focus pictures when try to take group selfies. The camera only focus the person who take the picture and rest of others are out of focused. This is due to the DEPTH OF THE FIELD setting of the front camera.
This is not the specific issue of my device. This problem persist in all J series smartphones of Samsung.
Please take this issue seriously. Lot of users are complaining. But still no positive response from Samsung. You can solve this problem in your next update.
Please help and take this issue seriously and hand over this concern to Your Top Authority.
Thank you.
Mob: 8893845319
Email: vineethkoshyjohn@gmail.com