galexy j7prime cannot connect to joyroom JR-T03S

[peacef]

My earbuds doesn't show in my phone. They perform ago but now they not connect to my phone. Please help what can I do at that movenent. I'm irritated.

[SUREJSJ]

I am not sure but just try with help of Smart Thing app of Samsung.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve Bluetooth issue kindly follow the given below step:-

- Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support