automatic switch off mobile and not on by power on Button

[kashyap1]

Dear samsung team,

   Please find attached my mobile auto off digital and yesterday it too much bcse I'm in meeting and connect my mobile laptop and play persentation but that time mobile auto off and show something error file and on auto..

Thanks/regards,

Manish kumar

Mobile - samsung J7 max

[Anonymous]

Still same?

[kashyap1]

samsung team ,
pls reply on same

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check device in safe mode to perform that power off the device for that press and hold the Power key for one or two seconds to turn on the device, when the Samsung logo appears, press and hold the Volume down key. Kindly exit the safe mode by restarting the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support