Original topic:

all J series network problem

(Topic created on: 05-26-2018 09:17 AM)
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Shivpower
Beginner Level 2
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Galaxy J
I have notice that Samsung Galaxy J series having problem of network in Goa India .
others brand getting good network on same sim card then I use same sim card to J7prim, J7pro and J700 all this handset getting one bar of network where as other brand vivo and oppo getting full network even the better also J7prime 3300 mah but it doesn't came full day to use
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2 Comments
admin_
Expert Level 5
Galaxy J
Thank you for reaching out to the Samsung support communities! You have tried a great step changing the SIm card of the device. Please follow further troubleshooting steps to overcome the issue:

- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation


Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Shivpower
Beginner Level 2
Galaxy J
I have tried by doing factory data reset and keeping my mobile data network on auto mode but still its showing one number when I come to the good network there I am waiting full but no net internet is working properly where is others phones like Oppo you real me there getting good network even one. They are giving High Street why only sensing having this problem
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