We do apologize for the inconvenience caused, please follow the below steps to fix the play store issue:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> force stop. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> Storage >> clear data. - Check with 4G/WI-FI network. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
