Unable to change clock style please helppppp anybody

[probably_officer]

Today i wqs trying to change my lock screen clock style but i am not able ro when i am clicking on clock style its not opening why?????

[probably_officer]

I cant upload screen recordings here i a screen shot

[SanjuIndia]

Install samsung good lock app...

[probably_officer]

Bro j series phone doesn't support good lock

[SanjuIndia]

Ok.. Then clear catche & datq ... Go to settings... Apps... Clock
..

[probably_officer]

Tried doesn't work 😓

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[probably_officer]

Sir i already tried it and snd on 23/3 but till today now reply ....