I had bought Samsung J7 Pro few months back. Now it has some errors coming in it. whenever i am using my phone the app is suddenly closed and it comes back me to the Home screen and message is there the app i.e - chrome has stopped working and then all the apps icons disappears for a few seconds and then after few seconds all applications comes one by one in the application menu. It occurs always in a day. The error occurs especially in chrome and Youtube... why is that so....as i have fully updated the software version.... but it still occurs regularly. Tell me the solution of my problem as soon as possible. And 1 more question - there is any limit in internal storage i.e- 64 gb to free it so that my phone does not have any issue in future. Pelase solve the problem as soon as possible.
We apologize for the issue facing in the device. We would like to inform you kindly follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch. - If still issue persists, the relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Regarding the device storage Samsung recommend to keep 20% free of internal storage to run device smoothly.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
