Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Check the issue by using any other USB cable. 2) Try to perform the same operation on any other PC or laptop. 3) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences. 4) Check the issue in Safe Mode. Be sure to hit ♡ when you find an answer that works for you.
