TheEnGineer
Active Level 1
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Galaxy J
After oreo update on my j5 prime i have faced an issue that secure folder keeps poping up even it is turned off on my galaxy j5 prime .its very annoying. i can't use my phone properly .while doing unlock its pop up .while using other apps its pops up .please samsung do something and fix this issue.
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TheEnGineer
Active Level 1
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Galaxy J
samsung pay also not working while it was working for android nougat
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Jackie1982
Active Level 7
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Galaxy J
https://youtu.be/NodRNjfFNPU
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admin_
Expert Level 5
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Galaxy J
Thank you for reaching out to the Samsung community! We would like to inform you that kindly follow the below mentioned steps to resolve your concern:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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abhirawat
Active Level 1
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Galaxy J
sir i have one issue in secure folder i am unable to transfer vedio from secure folder to phone memory or in other words there is on function apper in previous version is move out from secure folder its disappear in latest version. so how we use that function plz help. i'am some important file in secure folder but now iam unable to transfer
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