Highlighted
Beginner Level 2

After android 10 update

In my Samsung j4 

When I charge my phone Its hangs after a while and I am unable to on screen 

So I have to restart my phone 

Please tell me how I solve that Issue 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator
Moderator

Hi  Tarush1 

 

Please try the following steps to resolve the problem you are facing: 

 


1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

 

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

If the issues still persists, you may take the device to the service center for a software reload. To locate a service center near you please visit the link below: 

 

https://www.samsung.com/za/support/service-centre/

View solution in original post

Reply
Loading...
2 Comments
Highlighted
Moderator
Moderator

Hi  Tarush1 

 

Please try the following steps to resolve the problem you are facing: 

 


1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

 

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

If the issues still persists, you may take the device to the service center for a software reload. To locate a service center near you please visit the link below: 

 

https://www.samsung.com/za/support/service-centre/

View solution in original post

Reply
Loading...
Highlighted
Beginner Level 4
after Android 10 was updated on my S10 I doesn't charge at all. I have bought a new charger but still it doesn't charge!!
how do I solve the this problem?
Reply
Loading...