Notification failure.

[Kokya]

Dear sir/madam,

                            My name is kaustubh more. And i own a galaxy j7 prime. This message is about a notification failure. Few months ago whenever i get notifications of particular apps, their notification shows blank messages. I thought that might be a small glitch. But it kept coming again and again. So i thought about it and updated the phone a few hours later from now. But the problem still persists. Pls help. I have attached a screenshot of the notification failure.

[MrGEEK]

do it happens only with message?

[Comsup]

restore your theme . its theme issue

[PraveenLeo08]

yeah you right

[Samsung_Support4]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

1) Clear the Cache of the app (setting>>apps>>message>>storage>>clear data and cache).

2) Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

Then kindly restart the device and check the issue.

3) Run the device in Safe mode and check the issue.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members