J7 pro wifi Hide

[amansharma01]

Im usning j7 pro ..but my wifi option not working ..wifi option not active ..its showing as a hide ..

[Anonymuss]

you can try doing a factory reset, it might solve the problem. If it still remains grayed out, there might be a problem in the wifi hardware.

[amansharma01]

already tried all option.. 2 times factory reset....

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Kindly try any other WiFi network and then check the issue.
2) Forget the network and then connect again using the correct password.
3) Manually Set up the network configuration provided by the network provider and then check the issue.
4) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preferences.
If the issue still persists, We would request you to contact the network provider.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/