Original topic:

J7 Max WiFi error

(Topic created on: 10-02-2017 08:46 AM)
668 Views
Anonymous
Not applicable
Options
Galaxy J
After latest update, whenever I connect to WiFi it stops working after 3 to 5 minutes showing message internet not available. Then I have to doconnect and reconnect and process repeats every 5 minutes.

I have tried reseting my and safe mode and tried over 30 WiFi router none of them have issue on other devices except mine.

It seems some WiFi power saver is on by default with no pption to disable it even in *#0011# menu.

Please add an option to disable.
0 Likes
11 Comments
Anonymous
Not applicable
Galaxy J
no option to disable power saver5ec28e7a-e1fc-453e-bdfb-6526b4fab653.jpg
0 Likes
Ganu64
Beginner Level 2
Galaxy J
if your phone wi fi is connected and shows no internet connection then it could be problem with wifi router or the IP address must be clashing. remove power from router and after 30 sec switch on..
0 Likes
Anonymous
Not applicable
Galaxy J
i have already tested on multiple WiFi. Me and my friend are both getting same error over different Dual Band WiFiafter latest update.
0 Likes
Anonymous
Not applicable
Galaxy J
see WiFi sign5cb13875-6609-4fa7-b54c-4d78e9797393.jpg
0 Likes
Anonymous
Not applicable
Galaxy J
just after reconnecting wifi sign hops between connected disconnect. Problem not specific to WiFi router 0cff8eb5-a3cf-48b1-a4da-b8ede8d27b56.jpg
09ccc144-51af-4262-9330-bc63d0dcd934.jpg
0 Likes
admin_
Expert Level 5
Galaxy J
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
0 Likes
Digital
Active Level 1
Galaxy J
do u have netgear router?
0 Likes
Anonymous
Not applicable
Galaxy J
it is Dlink Router
0 Likes
Anonymous
Not applicable
Galaxy J
also not working with TP Link
0 Likes