J7 2016 Unlock problem

[SureshSSK]

My brother's J7 2016 model was protected with pattern.But he forgot the pattern as the device was kept unused for several months because of the damaged display.So i hard resetted that device to wipe the lock after the display got changed recently.Now the problem is the device is asking for the google account credentials for the sake of theft protection,but that account was a forbidden one with deactivated mobile number.So there is no way of recovering that account.Can any of you guys please help me with this situation to unlock the phone.👍Thanks in advance

[Rashtradeep]

I can... But Phone should be in my hands...
I have done it before...

[SureshSSK]

How could you do that?

[moutuli]

have you contact service centre?

[Rashtradeep]

nope... but i can...

[moutuli]

You cant

[SureshSSK]

I asked them when i went there for screen replacement.But they said that we need your google credentials for unlocking.

[Rashtradeep]

when you don't know me how can you determine that I can't...? So stop embarrassing... Just pay attention on your work... 😊

[loo]

factory reset your problem

[SureshSSK]

The problem was happened after the hard reset.The phone lies in its starting setup page which is asking for the above mentioned mail id which is abandoned