I Have Samsung Galaxy J7 Prime (SM-G610F). When i open "google play /play store" my phone hanged and black screen appears. I can't do anything. Untill my phone battery down to 0%.
If power + volume down does not work then try power + volume down + home key... This will bring your phone in downloading mode and then you can restart from there... It works too many times in my J7 prime...
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- To force restart press the power and volume down key. - Navigate to apps >> Settings >> Apps >> Play store >> Uninstall updates and clear data. - Please run your device in safe mode.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
