Original topic:

GalaxyJ6 after Android 10

(Topic created on: 07-03-2020 12:35 PM)
416 Views
souravhalderr
Active Level 3
Options
Galaxy J
Samsung Galaxy J6 getting very hot while charging. 
Battery is draining fast. 
Charging slowly. 
All this problems arise after android 10 update. 
5 Comments
Nani3
Active Level 6
Galaxy J
Hi bro,
After update backup your device and try to factory reset your device. Iam using J6 i did same, i didnt face any issues, running my device smooth good battery life.
ASRG
Active Level 5
Galaxy J
Most of us having same problem after the update.
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Ab1196
Active Level 10
Galaxy J
Factory reset your device cause I'm not facing either of this issue after update. Still depends upon your use & Always Charge the device by turning OFF mobile data & Wifi or in Idle state( if you do the same then resetting will help you for sure)
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ASRG
Active Level 5
Galaxy J
It is improving..
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Samsung_Support3
Moderator
Moderator
Options
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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