Finger print sensor not working

[GouriDatar]

Hello,

My finger print sensor is not working.

This message pops up every time when I try to change the fingerprint settings.

[MehulJain]

Visit Nearest authorized service center

[veer]

go to service center this problem solved service center

[Ehsank]

once reset ur device and check if still not work then visit service centre

[Ehsank]

and if after reset it work then comment here so that more members would no the solution

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

 To resolve "fingerprint" issue please follow below given step:

>> Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

Note: Kindly restart your device as mentioned above and re-register your finger print then check.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Video or Screen-shots(as  provided above). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support