Original topic:

Tagging issue in People Search in Gallery

(Topic created on: 05-14-2023 01:11 AM)
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Prash129
Active Level 2
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Galaxy Gallery
Gallery has an amazing feature to recognize faces and group their pictures together so that it is easier to find them. I have issue in the same it make lot of mistakes while recognising faces and when I tried to correct by removing incorrect results from search then Gallery don't try to recognise them again and sometimes completely remove that person from all photos. I would like to ask Samsung on how to correct this behaviour or force Gallery to manually recognise a person and if it is not possible then how to reset face tagging and force Gallery to start from scratch? 



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3 Comments
rkg5566
Expert Level 5
Galaxy Gallery
Nice.
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Galaxy Gallery
Nice Photography
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cs-member11
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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