Original topic:

Image temperature change after cropping

(Topic created on: 05-30-2023 12:21 AM)
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imf1614
Active Level 5
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Galaxy Gallery
After a photo is cropped using native photo editor app, image temperature loses the warmth hue and switches to cool... VERY annoying as the image loses the DSLR type colour saturation.. THIS NEEDS TO BE FIXED.. THE SAME DOESNT HAPPEN WITH A SCREENSHOT WHICH CONFIRMS ITS A BUG..

image


3 Comments
Pawan007H
Active Level 5
Galaxy Gallery
Mangekyuo Sharingan 👍
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cs-member11
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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imf1614
Active Level 5
Galaxy Gallery
fixed the same by going into recovery mode.. clear cache parition and repair apps..🤩😘
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