Im facing severe lagging issue with my Samsung F15 5G phone from past one month and i have visited authorized service centre 4 times but no solution is given to me. My phone is 2 months old and is under Warrenty im facing this issue of severe laging and overheating every day, only rebooting solves this then the problem agin arrise next day. I have gone service centre several times but they dont provide me any solution just fashes my software and dont check the hardware saying they are not authorised to do so.
I have also raised the complaint to samsung head office for which a case person was assigned to me Sumiya Begam she suggested me to visit the same service centre for forth time for velidation i didn't wanted to go but unpon her advice i had gone this saturday upon her assurance that she will contact the service centre and be my constant gidance but from saturday she is not available and i have called her like hundreds of time im in service centre tell them what to do but she completely ghosted me. Now i have gone to service centre and they did nothing on my phone littrally nothing. Now im tired of all this issue and constant going to service centre. I want a replacement of my phone as it is under warranty and service centre also couldn't solve the problem and raise a complaint against the Authorized cervice centre and Customer Experience Manager. Please start the replacement processes as i cant bear this phone any longer with this issue.
9
I did here's the reply i recived this afternoon they said that they closed the case as issue resolved but I didn't approve of case closing nor my problem is solved.
Following are works sheet i have requested solution several times but they don't solve my problem 
