Wifi & hotspot not working (F23)

[veee7]

Facing this issue recently, my F23 phones wifi and hotspot not working. If I try to ON, the phone will restart. After recent update Im facing this issue. Anyone can help me to understand this issue 

[veee7]

@samsung @customersupport #samsung #customersupport

[samnull]

Try to reset the wifi and network settings in reset menu of settings app

[veee7]

Not working bro

[samnull]

Else turn off the device and then start again

[veee7]

It's automatically restarting randomly. It seems processor failing

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device Wi-Fi issue: Reset Network Settings:
Resetting the network settings will clear out anything potentially interfering with the network connectivity. This will reset all network settings, including those for:
Wi-Fi information.
Mobile data information (which will be read from your SIM card and re-saved to the device automatically).
Bluetooth connections.
How to reset network settings: Setting >> General Management >> Reset >> Reset Network Setting.

3: Restart the Router and Mobile Device. Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.

Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.

Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

4: Disable flight mode. Find the Airplane/Flight mode option and turn it off.

Galaxy device hotspot issue: Disable the data saver: Path: Settings > Connections > Data usage > Data saver > Disable Turn on now (if enabled)

Reset network settings: Path: Settings > General Management > Reset > Reset network settings

Reset the device Settings: Path: Settings > General Management > Reset > Reset settings

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[veee7]

No use bro, wifi option from device is not enabling. Still same issue continuing

[Priyank_Raychura]

Facing the same issue on my samsung f23 device

[veee7]

But this samsung never care us 😏