Why Can't I open netflix app after I did a latest update to this phone.

[ShyamalJ]

Did update to this software yesterday night, and today when I tried to launch netflix it keeps getting error on screen. Even after uninstall and reinstall, error message is still same.

Why so?

It says Device failure occurred please try 500-172.

Please advise how can I get rid of this issue?

[dj9494]

From the home screen or in the apps list, find the app. Tap and hold the app icon, then tap App info. Tap Force stop, then try again.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ajeankya]

Where do i get error log file