Watsup and botim incoming call problm

[shibincu]

Y like this if anybody call me not full screen on watsup and can't see botim accepting option also voice not coming .This is new Samsung f41 mobile 

[AlenSony소니알렌]

I also get like this if screen off then it comes fullscreen this becuase not to interrupt user

[shibincu]

BT I can't hear if anybody call me in these app

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support