Software issue

[Members_TSYn9BW]

There was a software update in Samsung F54 in October 2025. When I updated the software, after 5-10 days, horizontal bold lines started flickering on the screen and suddenly the touch screen of the phone did not work.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Members_TSYn9BW]

Samsung stores are charging for display replacement. Software update, if this is a Samsung issue then why should I pay for it? I reset it, everything is done, even the touch is not working.