Original topic:

Phone Restarting

(Topic created on: 06-29-2022 08:14 PM)
312 Views
Omi9975
Beginner Level 3
Options
Galaxy F
My Samsung Galaxy F41 is auto restarting every hour
8 Comments
Sid_Karna
Expert Level 5
Galaxy F
It's a motherboard failure that is common in Exynos 9611-based phones. Get the phone to a service center. They will ask you to pay 8k. Ask them to give a job sheet. Then mail it to the Samsung CEO mail address along with a full explanation of your issue. You will get it repaired at 2.5k or less, depending on your service center and the way you present your issue.
Relcskot
Active Level 3
Galaxy F
**bleep** Samsung
If its THEIR PROCESSOR ISSUES then it should be repaired for free
Samsung really scamming hard
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Sid_Karna
Expert Level 5
Galaxy F
What should I do? I said you can get it for free if you follow this.
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Simple123
Beginner Level 3
Galaxy F
Bro every samsung user facing this problem...samsung is a cheater...
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Sid_Karna
Expert Level 5
Galaxy F
No, that's wrong.
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praveenkumar16
Beginner Level 2
Galaxy F
Bro same problem after updating to android 12 I also facing same issue and service center officers telling change the motherboard simply without any checking😏
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cs_member8
Moderator
Moderator
Options
Galaxy F

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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cs_member8
Moderator
Moderator
Options
Galaxy F


Dear Samsung Member,

 

Greetings from Samsung Customer Support!

We acknowledge your concern and apologize for the inconvenience caused, to understand your issue better we would like to Call you and take remote ofyour device along with our R&D team.

We request you to kindly share your contact details with the preferred date and time of calling

 

Phone number :

Preferred date of Calling:

Preferred time of calling:

 

Thank you for writing to us.

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