Original topic:

Network issue

(Topic created on: 12-04-2024 08:34 AM)
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Debaraj71
Beginner Level 2
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Galaxy F
Dear sir/mam, I want to inform you about a problem I have been facing. In my area 5G network is unstable, so I would like to set my network to 4G, but after some time it would automatically switches to 5G.It switches between so frequently that my smartphone is unable to connect to internet even after internet is on, which is every annoying. Please do something on this issue.
5 Comments
Galaxy F
To prioritize LTE network connectivity, navigate to your device settings, then select "Mobile Networks" within the connections menu. Finally, on your preferred SIM card's network mode settings, choose the "LTE/3G/2G auto connect" option. Please acknowledge this solution by clicking the ellipsis and selecting "Accept Solution."
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Wodehouse
Expert Level 4
Galaxy F
Go to settings > connections > mobile network > network mode > select = LTE/3G/2G

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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goodthings
Expert Level 5
Galaxy F
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G network service may not be available depending on the network conditions of your mobile network service provider even though you are in the 5G service area.

Regarding this, the mobile network service provider will continuously improve the network quality of 5G service through gradual network coverage expansion going forward. And, the 5G devices use in conjunction with LTE and 5G networks and support the high-speed processing of large data, which may result in increased battery consumption and higher heat generation compared to LTE devices under the same conditions.

Also, when you use applications that require more power for extended periods, the device may heat up due to increased battery consumption as well. If the 5G device heats up to a specific temperature during use, the algorithm to prevent the device’s overheating operates, and accordingly, the maximum performance of the device may be limited and the network signal changes to a 4G network.

This is a normal operating condition to assure continuous device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

Warm Regards,
Samsung Customer Support

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