Original topic:

Network issue in SM-F415F

(Topic created on: 04-21-2023 11:49 AM)
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eugene19
Active Level 1
Options
Galaxy F
There is a huge network issue on my F415F, where while using one 4G SIM (like airtel & Vodafone), network works properly only if only 4G SIM is im the device. But inserting another SIM, the 4G network commection breaks automatically, and VoLTE disappears. I tried it with other device, and they show no such problem (Like my previous galaxy A20). 

No such issue on LTE networks (like JIO), but issues in 4G network, wether its airtel or Vodafone. Tried swapping sim slots, formatting phone. Problem still persists. With both 4G networks (Vodafone, Airtel).

SIMs aren't even the problem, as this is with all airtel, vodafone, idea, Vi SIMs.







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5 Comments
user963
Expert Level 4
Galaxy F
This issue was there in my m21 old edition with airtel sim
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cs-member11
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as 5g/LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

airanidiesels
Active Level 4
Galaxy F
Tq
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Galaxy F
Bhai tum aandhra pradesh me rahte ho kya
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eugene19
Active Level 1
Galaxy F
Nahi. Kanpur mei.....
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