Lock & Fingerprint problem

[monojit23]

Can anyone explain me whats the problem?

I already added my fingerprints but my phone automatically unlock without pin or fingerprint... why?

[sarnandu]

you turn on lift to wake mode on turn it off
you will find it in advance feature and motion and gesture

[monojit23]

But if it's on then turn on only lock screen why unlock whole lock on my phone

[sarnandu]

bhai ye option phone ko wake up karta hai

[monojit23]

Phone ko wake up karta hai lock screen se lock unlock karke automatically homescreen pe laa Raha hai jabki Maine lock laga k rakha hai

[shiva500]

Face se unlock ho raha h... see the front camera notch is blinking

[vajul]

Maybe you have face unlock turned on

[mcarter]

There is a security setting to unlock the phone by trust agents such as bluetooth devices, samsung routines, smart lock by google. I see that you have a bluetooth connected device. May be that device is permitted to unlock the phone.

[cs-member11]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up fingerprint again. When you touch the sensor to set up fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
Note: Steps and Images may vary according to OS.
How to remove Fingerprint:
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Biometrics and Security.
Step3: Tap on Fingerprints.
Step4: Tap on Fingerprint1.
Step5: Tap on Remove.
Step6: Tap on Remove again to confirm.

How to Set up Fingerprint:
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Biometrics and Security.
Step3: Tap on Fingerprints.
Step4: Tap on Add Fingerprint.
Step5: Scan your fingerprint.
Step6: Place your finger on the sensor, then lift it off when you feel a vibration.
Step7: Tap on Continue.
Step8: Reposition your finger each time to capture the edge of your fingerprint.
Step9: Tap on Done.
Step10: Fingerprint added successfully.

Software update:
Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
Please ensure enough storage space in your device.
Please ensure your device has sufficient battery for updating software. (above 50%)

Please follow the below steps:
Note: Steps may vary depending on the OS & device model.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Software update.
Step3: Tap on Download and install.
Step4: Checking for software update.
Step5: Software update available.
Step6: Tap on Download.
Step7: Downloading updates.
Step8: Tap on Install now.

Note: Your phone will restart after the update is installed

Reset the device:
1. Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember google password before resetting the device because it required during initial setup.
3. If the customer does not remember, then advise to reset (Forgot password) his/her google account.

For this;
· Open Gmail (https://accounts.google.com/servicelogin)
· Select forgot password
· Select "try another way" like mobile number, security question etc.
· Select Next.
· Enter a new password.
· Tap on Next.

How to reset:
Please follow the below steps:

Note: Steps may vary depending on the OS & device model.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on General Management.
Step3: Tap on Reset.
Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.